Refund Policy
Understanding our refund and cancellation policies.
Last updated: January 1, 2024
Consultation Refunds
Teleconsultation fees are refundable if cancelled at least 2 hours before the scheduled appointment time.
Diagnostic Test Refunds
- Full refund if cancelled 24 hours before the test
- 50% refund if cancelled 12-24 hours before
- No refund for cancellations within 12 hours
Emergency Services
Emergency service fees are non-refundable once the service has been initiated.
Insurance Claims
For insurance-covered services, refunds will be processed according to your insurance provider's policies.
Refund Process
Approved refunds will be processed within 5-7 business days to the original payment method.
Contact for Refunds
To request a refund, contact our support team:
Email: refunds@rxhealthline.com
Phone: +91 1234567890